Privacy notice.

Customer messages to employees

Signed-in customers can prepare an email to an owner-approved employee using their saved name and phone and their verified account reply address. The exact message, employee, Chicago calendar date and contact details are shown for your confirmation before sending through Microsoft 365. No appointments are booked by the message, and no attachments are accepted. Saved contact details stay outside AI prompts. Private previews expire after 15 minutes. Hashed references and delivery-control metadata are retained for up to 30 days; delivered email follows the marina mailbox retention policy. Unconfirmed sends are not automatically retried. Staff work details missing from the approved Microsoft directory are not filled from personal mobile numbers or legacy spreadsheets.

Gilligan questions and staff review

Public chat questions and responses are processed by our AI provider to answer marina questions. When Gilligan genuinely cannot verify a needed marina fact, a minimized copy of the question and response may be emailed to sales@villagemarina.com so staff can improve the information. This does not book an appointment or submit a customer message. Alerts exclude the full transcript and saved account/boat records; recognizable contact details, identifiers and links are removed where detected. Please do not enter personal, account or financial information in chat. Alert references, keyed hashes, status and rate counters are retained for duplicate prevention and troubleshooting; mailbox copies follow the dealership's retention practices.

Recruiting applications

Applications and optional resumes are sent through our website host and Microsoft 365 to sales@villagemarina.com for recruiting review and follow-up. The form asks for your consent. Resumes are attachments, not public links; they are not submitted to AI. The website does not maintain a resume library. Limited references and keyed security hashes prevent duplicate submissions and abuse. Information received by email remains subject to the dealership's mailbox retention practices. Contact Village Marina about access or removal.

Inquiry information

The form tells you whether automatic sending is enabled. While sending is being connected, your details remain in browser memory; preparing or downloading a request does not send it. The service form can open an email draft addressed to service@villagemarina.com, which you must send from your email app.

When automatic sending is enabled, general inquiries go through our website host and Microsoft 365 to sales@villagemarina.com; service requests go to service@villagemarina.com and may include your billing address, vessel details, selected services, notes, and requested date. Limited submission references and keyed security hashes are retained for duplicate prevention and abuse controls, and become eligible for removal after 30 days as requests are processed. Email messages remain in the dealership’s Microsoft 365 mailbox. Card details are not collected by these forms. Do not enter payment details, Social Security numbers, or other sensitive information.

Your account and saved boats

If you choose to create an account, we store your email address, contact details and saved boat details with Supabase so you can reuse them for service requests. Sign-in emails are delivered through Resend. Cloudflare serves the website and provides the security check for sign-in. Secure session cookies keep you signed in; signing out removes those cookies from this browser. Guest service requests remain available.

Boat profile photos

Optional boat profile photos are stored privately with Supabase and kept separate from service-request attachments. The website displays them using links that expire after five minutes. Anyone given a working link can view that photo until it expires. Sending a service request for a selected saved boat automatically includes a private copy of its current profile photo for our technicians using a link that expires after seven days. Replacing or removing the boat profile photo does not remove the request copy. Request copies follow the same retention policy as service photos below. Replace or remove a photo from My boats; removing a boat also removes its profile photo. Images are resized and location metadata is removed before storage.

Service photos

Photos uploaded while signed in are stored privately with Supabase. Sending a service request shares photo links with our service team that expire after seven days. Anyone given a working link can view that photo until it expires. Photos are not automatically deleted when a link expires or when you leave the form. Use Remove before sending to delete an uploaded photo, or contact us to request removal of retained photos or account information.

Address suggestions

If street suggestions are enabled and you use them, the address text you type is sent to Geoapify. Your name, email address, boat details and account identifiers are not included in these lookups. Choosing a suggestion fills editable address fields; the address is saved only when you save your contact details or send a request. You can always enter your address manually.

Browsing and external links

The host may process standard access logs. Map and review links open third-party services with their own privacy policies. This project does not include advertising or analytics trackers.

Questions

Call Village Marina at 573.365.1800. Contact sales@villagemarina.com with questions about your inquiry information.